The Gist is Conversation Summarization for CX

Ditech manual call notes or long, generic GPT outlines. The Gist provides structured answers to your top questions about every customer service interaction.

LLMs are great, but generic

Claud and ChatGPT-generated summaries can be long and focus on details that don’t really matter.
The Gist gives you just what you need to know about every conversation:
- The reason for contact
- Actions the agent took
- Whether the issue was resolved
- Any follow up steps
- Customer satisfaction insight

Reduce after call work (ACW) by 20%

Eliminate the need for agents to spend time summarizing by automating conversation summarization with AI.
Increase agent capacity and reduce wait times by taking low value tasks off your agent’s plate.
Maintain consistency for reporting and audits.

Use conversation summaries to shape your business

Copy and paste summaries or integrate them with your CRM, to have an accurate record of interactions.
Use resolution to spot your biggest pain points and potential reasons for customer dissatisfaction and churn.
Filter all transactions by resolution, to see your most costly recurring issues.

PRODUCT TOUR

Ready to see how it works?

Take a self-guided product tour to see how The Gist delivers conversation summarization specifically for the needs of customer service teams.

Still have questions?

Schedule time with our team to see Loris in action and learn why our conversation AI models are the foundation for better quality assurance and customer insights.

The Gist is Conversation Summarization for CX

LLMs are great, but generic

Reduce after call work (ACW) by 20%

Use conversation summaries to shape your business

Ready to see how it works?

How Calendly Enhances Customer Support with Loris