Log in

Get a demo
Get a demo

The Gist is Conversation Summarization for CX

Ditech manual call notes or long, generic GPT outlines. The Gist provides structured answers to your top questions about every customer service interaction.

Book a Demo

LLMs are great, but generic

  • Claud and ChatGPT-generated summaries can be long and focus on details that don’t really matter.
  • The Gist gives you just what you need to know about every conversation:
    • The reason for contact
    • Actions the agent took
    • Whether the issue was resolved
    • Any follow up steps
    • Customer satisfaction insight
Conversation summarization

Reduce after call work (ACW) by 20%

  • Eliminate the need for agents to spend time summarizing by automating conversation summarization with AI.
  • Increase agent capacity and reduce wait times by taking low value tasks off your agent’s plate.
  • Maintain consistency for reporting and audits.

Use conversation summaries to shape your business

  • Copy and paste summaries or integrate them with your CRM, to have an accurate record of interactions.
  • Use resolution to spot your biggest pain points and potential reasons for customer dissatisfaction and churn.
  • Filter all transactions by resolution, to see your most costly recurring issues.
Conversation sUMMARIZATION
PRODUCT TOUR

Ready to see how it works?

Take a self-guided product tour to see how The Gist delivers conversation summarization specifically for the needs of customer service teams.

Take the Tour

Still have questions?

Schedule time with our team to see Loris in action and learn why our conversation AI models are the foundation for better quality assurance and customer insights. 

Schedule a Demo
CASE STUDY

How Calendly Enhances Customer Support with Loris

Learn how Calendly reduced their cost per case by 23% and why they picked Loris over alternatives to support their AI for CX strategy. 

Get Your Copy

Ready to see Loris for yourself?

Fill out the form above to schedule a meeting with the Loris team.