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The Gist is Conversation Summarization for CX

Forget manual call notes or generic GPT outlines. The Gist provides structured answers to your top questions about every customer service interaction.

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GPTs are great, but generic

  • GPT-generated summaries can be long and focus on details in the conversation that don’t really matter to you.
  • The Gist gives you just what you need to know about every conversation:
    • The reason for contact
    • Actions the agent took
    • If the issue was resolved
    • Any follow up steps
    • Customer satisfaction insight
Conversation summarization

Reduce after call work 20%

  • Eliminate the need for agents to spend time summarizing by automating conversation summarization with AI.
  • Increase agent capacity and reduce wait times by taking low value tasks off your agent’s plate.

Use conversation summaries to shape your business

  • Copy and paste summaries or integrate them with your CRM, to have an accurate record of interactions.
  • Use resolution to spot your biggest pain points and potential reasons for customer dissastisfaction and churn.
Conversation sUMMARIZATION
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Ready to see how it works?

Take a self-guided product tour to see how The Gist delivers conversation summarization specifically for the needs of customer service teams.

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Loris AI delivers real-time insights from millions of conversations. Download our whitepaper to learn more.
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