NEW YORK, NY, USA – January 30, 2025 – Loris AI proudly announces its placement on CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP) for customer analytics. This respected framework highlights Loris as a Leading provider for customer contact and customer experience (CX) professionals aiming to optimize their technology investments with confidence through customer analytics.
The CMP Research Prism for Customer Analytics evaluated fifteen solution providers, including Loris, and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging using analyst analysis, user feedback, and marketplace data across ten investment criteria.
“We’re incredibly honored to be recognized as a leader in the Customer Analytics category at a moment when businesses are fundamentally rethinking how they understand customers through customer interactions,” said Etie Hertz, CEO of Loris. “AI is giving brands a compelling reason to move away from outdated tools like CSAT surveys that try to imagine the entire customer experience through a single data point. We’re giving organizations the data they need not only to understand their entire customer experience, but also the actionable steps to improve.”
Nicole Kyle, Managing Director of CMP Research, adds, “With the crowded technology landscape, customer contact leaders need a reliable source to guide their technology decisions. CMP Research Prism was created to assess solution providers like Loris to equip buyers and influencers of the customer contact and CX technology stack with insights to inform their investments.”
CMP Research Prism is the only marketplace assessment framework built exclusively for customer contact and CX executives. The Prism helps customer contact leaders and CXOs differentiate solution providers in a complex market and make more informed, confident investment decisions that future-proof the CX technology stack. Upcoming technology assessments include chatbot/virtual agents, conversational IVR, infrastructure for customer portals, and quality assurance/quality management.
For a full summary, download the CMP Research Prism for Customer Analytics whitepaper.
