What is Conversational Quality (CQ)
![Conversational Quality](https://loris.ai/wp-content/uploads/2023/05/DALL·E-2023-05-18-14.27.31-1024x1024.png)
![Conversational Quality](https://loris.ai/wp-content/uploads/2023/05/DALL·E-2023-05-18-14.27.31-1024x1024.png)
Conversational Quality (CQ) is a metric that evaluates the ability of the agent to maximize customer satisfaction throughout a conversation.
Conversational Quality (CQ) is a metric that evaluates the ability of the agent to maximize customer satisfaction throughout a conversation.