Unlock end-to-end visibility across the full customer journey – from click to conversation – by combining digital experience analytics and conversation intelligence.
See how Contentsquare and Loris bring digital experience and conversation intelligence together, for the complete view of the Customer Experience.
See how every customer conversation turns into rich insights.
Contact Drivers are organization-specific intent classifiers designed to automatically detect the primary reason for contact
Root Cause provides the core issue behind the customer inquiry
Review Reasons highlight critical issues like Escalations, Profanity, Regulatory Threats and more
CQ is a predictive CSAT score that uses the conversation instead of surveys to understand customer satisfaction
Sentiment Graph provides the conversation’s emotional journey to understand points of friction and how the customer left the interaction
Resolution tells you not only if the customer’s issue was resolved, but also the justification as to why or why not
We very quickly switched all of our VOC reporting to only use Loris… It gives everyone better confidence in the data about what’s causing customer friction.
Jon Helin
VP of Customer Support, Calendly
Ask Loris is your own AI data analyst, trained specifically to answer your customer conversations – from “why are customers dissatisfied” to “what’s the root cause behind cancellations” to “summarize agent actions for this topic”.
Both Contentsquare and Loris are recognized innovators in customer analytics
Combine digital and conversation interactions for a 360 degree view of the customer
See better insights from day 1 using a platform with years of AI expertise built in
Use analytics to understand the root cause of issues, how it’s impacting your business, and how to improve
Want to learn more?
Let’s chat!
Schedule time to see how we’re using conversations to create better experiences.
