Turn Customer Insights Into Real-Time Action

AI to assist your most valuable resource – your people.
Automate the tedious tasks and enable your team to
focus on incredible customer experience.

AI to assist your most valuable resource – your people. Automate the tedious tasks and enable your team to focus on incredible customer experience.

Some of our clients
Fueling digital transformation for customer teams
Build a culture of continuous improvement
with technology that helps your people perform better

Categorize

Automatically tag every customer interaction by topic and sentiment

Converse

Guide agents in real-time with policy steps and suggested macros

Analyze

Gain insights to improve categorized by agent, topic & customer sentiment

Test + Adapt

A|B test different policies, macros, or appeasements by customer impact

Succeed

Roll out the winning variables to all frontline support agents, instantly

Build a culture of continuous improvement
with technology that helps your people perform better

Categorize

Automatically tag every
customer interaction by
topic and sentiment

Converse

Guide agents in real-time
with policy steps and
suggested macros

Analyze

Gain insights to improve
categorized by agent, topic
& customer sentiment

Test + Adapt

A|B test different policies,
macros, or appeasements
by customer impact

Succeed

Roll out the winning
variables to all frontline
support agents, instantly

one click integrations
Loris is a no-code solution that works with your existing tech
Agent Guidance

Real-time agent guidance & suggested text

Ensure agents say the right thing, at the right time with guided workflows that help agents follow policy, and respond to customers in a timely, accurate, and empathetic way. Everytime.
Quality Assurance

Automatic agent performance scores & predicted CSAT for 100% of conversations

Make tedious manual conversation reviews a problem of the past. Get a dashboard of agent performance by speed (handle times), quality (impact on customer sentiment), and step by step conversation views to augment coaching conversations.
Customer Insights

Instantly analyze your churn threats & roll out retention strategies

Discover the top reasons customers are frustrated, A|B test policies and strategies, and roll out the winning combination to your team. All in one place.

AI that powers your people

Give agents higher confidence as they handle more interactions and improve quality.
+ 0 %
Increased
Concurrency
+ 0 %
Increased
CSAT Scores
+ 0 %
Faster
Handle Times
+ 0 %
Faster
Agent Ramp

A Good Conversation on
Bad Conversations in Customer Care

61% of customers switch after one bad experience
Challenging customer conversations happen everyday. Get solutions informed by the latest best practices and recent technology advancements.

Got Questions?
Get Answers.

Request a 15 min product consultation.

CSAT Prediction vs Surveys:  Watch our recent panel discussion on the benefit of gaining sentiment scores across 100% of customer interactions.