Turn customer issues into customer insights

Loris helps Customer Experience teams make better decisions faster using insight from their customer service interactions.

No surveys. No long QA processes. Get started in a few weeks.

2024 Gartner Cool Vendor

Loris named a Cool Vendor in the 2024 Gartner Cool Vendors in Customer Service and Support Technology.

We're the best at understanding customer conversations

The Loris AI platform and library of out-of-the-box AI models have been developed over the last 5 years, and battle-tested across hundreds of millions of real customer service conversations.

Turn interactions into intelligence

Loris finds key insights hidden in your existing conversations, turning your customer calls, chats, and emails into the data you need to make critical decisions.

Start quickly, see value fast

Our library of proven AI models means you can get started and see value in weeks, not months. No need for long feedback cycles, surveys, or lengthy model training.

Focus on customers, we'll do the AI

The Loris Data Science team continuously updates and improves your AI models, so you don’t have to dedicate resources to ongoing testing or maintenance.

Deliver smarter, better, faster experiences

Customer Insights

Omnichannel Integrations

Seamlessly connect with major customer service and interaction platforms to streamline workflows and enhance support across channels.

Supporting your industry

Fintechs and Financial Services

When it comes to prople’s money, there are no “small” issues. Use Loris to get ahead of product and service inquiries and resolve inquiries quickly.

Validated results from Loris customers

Improvement in average handle time
0 %
Increase in Customer Satisfaction (CSAT)
0 %
Reduction in appeasement spend   
0 %

What our clients are saying

Loris named Gartner Cool Vendor in Customer Service and Support Technology.
SOC 2 Type 2 and GDPR complient, ISO 27001 certified.

Still have questions?
Talk to our team

Loris AI delivers real-time insights from millions of conversations. Download our whitepaper to learn more.

AI Explainers: Using AI for Customer Sentiment

Wondering how AI can make it easier to understand your customers? Hear from our Lead Machine Learning Scientist on our approach to Customer Sentiment and why tools like ChatGPT fall short.