Real-time coaching software
that helps customer care teams
handle hard conversations

See Loris in action

150 million

messages analyzed

30,000

people trained

7 years

handling emotional conversations

See Loris

Nail the customer
experience

Your customers want more than a ‘fix’ — they want to be heard and understood. In complex situations, heartless chatbots can make things worse.

Loris uniquely pairs empathy and machine learning to guide conversations that makes teams quicker, customers happier, and brands stand out from the crowd.

Nail the customer experience
What we do

Real-time
agent guidance

Our live coaching software gives agents anywhere in the world the power to understand exactly how your customers are feeling — and guide their conversations in real time — no additional training or soft skills required.

Nail the customer experience

A spin-off of celebrated Crisis Text Line, we’ve handled the toughest conversations and learned from the largest mental health data set in history about what works and what doesn’t when it comes to navigating hard conversations.

How we do it

More than sentiment analysis

We don’t just analyze sentiment in text. We go further, helping CX teams and agents know exactly what to do next to build brand-saving conversations.

Beyond bots

Bots may handle the basics, but they’re no match for more complex situations. We use machine learning to leverage empathy insights that make agents more human, not less.

360˚ QA

Comprehensive customer experience and agent performance metrics help you spot trends, target fixes, and make cost-saving decisions based on more than anecdotal evidence.

How we’re different

Why it matters

Better conversations mean happier customers and a healthier bottom line.

Without
Loris
With Loris

Better conversations mean happier customers and a healthier bottom line.