Unlock the hidden value of every customer interaction

Loris turns customer service conversations into the answers you need to make better decisions. No surveys. No long QA processes. Get started in a few weeks.

Some of our customer-obsessed clients
Leading Brands Trust Loris with their Customer Experience
Voice of the Customer Insights

Transform customer conversations into
VOC insights

Immediately see why customers are frustrated, understand the needs hidden in every conversation, and the ways to improve not only your customer experience, but also your product and competitive strategy. Instantly and all in one place.

Customer Service Quality Assurance

Simplify agent scoring & coaching on every channel

Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization.

Real-Time Agent Co-Pilot

Make every agent,
your best agent

Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI. 

The AI behind great
Customer Experience teams

Loris gives customer service teams the big picture,

helping them be more efficient, identify how to improve,

and understand where to focus.

Faster
QA Process
+ 0 %
Faster
Handle Times
0 x
Greater
QA Coverage
+ 0 %
Increased
CSAT Scores
+ 0 %
OMNICHANNEL COVERAGE
Loris works with your existing voice, chat, email and customer service platforms
Change your contact center into
your customer intelligence center
It's not a call center - or even a cost center. It's your richest source of customer feedback (that's currently untapped). Ready to get more out of every customer conversation?

Capture

Connect your customer experience, voice, and messaging platforms

Understand

Turn customer interactions into critical - and actionable - insights

Optimize

Highlight opportunities for improvement and efficiency

Improve

Enhance agent performance - during and after interactions

Drive

Use insights to adjust strategies and create new revenue growth

Still have questions?
Talk to our team.

Talk to a Loris product expert to learn where AI can help your CX.