Sacrifice nothing. Loris enables your teams to
increase productivity, efficiency and the quality
of their chat-based conversations.
Powering innovative teams like:
Built for teams using:
Your customers want more than a ‘fix’ - they want to be heard and understood. In complex situations technology fixes like chatbots can come off cold and impersonal.
Loris provides the solution. The unique pairing of machine learning and empathetic responses enables agents to guide conversations intelligently. This results in quicker conversations that produce happier customers and allows their brand to stand out.
Loris’ live coaching software gives agents anywhere in the world the power to understand how your customers are feeling - and guide their chat-based conversations in real time.
A spin-off of celebrated Crisis Text Line, we’ve handled the toughest conversations and learned from the largest mental health data set in history about what works and what doesn’t when it comes to navigating hard conversations.
Analyzing sentiment is just the beginning. Loris goes further by guiding CX teams and agents through the conversations, enabling them to respond exactly the way the situation requires.
Bots may handle the basics, but they’re no match for more complex situations. Loris uses machine learning to leverage empathy insights that make agents more human, not less.
Comprehensive customer experience and agent performance metrics help you spot trends, target fixes, and make cost-saving decisions based on more than anecdotal evidence.
Boost productivity and reduce costly churn. Better conversations mean more speed, more ‘solves’ — and more reasons for your employees to stay.
Drive Agent ProductivityDeliver seamless customer experiences, from anywhere in the world, right from day one. Whether your agents are in New York, Manila, or Medellin, you can rely on a consistent brand voice— right from Day 1.
Increase NPSSee the whole picture. Get insights from 100% of your customer care conversations. Accurate performance measurement lets you give your agents credit where it’s due—and head-off trouble before it starts.
100% CSAT ResponseBetter conversations mean happier customers and a healthier bottom line.
Better conversations mean happier customers and a healthier bottom line.
