Do More with Less
Scale CX Intelligently

Stop throwing bodies at the problem.
Optimize your existing teams, technology, and processes with AI that streamlines end-to-end support operations.

ONE CLICK INTEGRATIONS

Loris is a no-code solution that works with your existing tech

AI that powers your people

No sacrifices here. Give agents higher confidence as they handle more interactions and improve quality.

+ 0 %

Concurrency

+ 0 %

CSAT

- 0 %

Handle Time

Play Video

Loris has elevated our chat support by making our support team more productive and empathetic. Our agents are getting through more tickets, can handle more chats at the same time, and are getting higher CSATs. Very quickly, Loris has become a key part of our support operations.

End-to-end optimization to transform policies, processes & technology

On-brand, all the time

Say goodbye to rogue answers with turn-key macros management. Import and optimize your own best-in-class language library.

New agents perform like veterans

Loris automatically suggests the best-performing content to ensure agents say the right thing, in the moment.

New policy? No problem.

We centralize change management so that whenever your policies change, agents always rely on up-to-date information.

*Illustration depicts trends from real data.

Some of our clients

We power customer-first teams at fast growing companies

We’re thrilled that Loris improved productivity and reduced handle time by almost 20%. The fact that we got those results while improving quality is even more amazing, as we saw a significant drop in negative conversations. Not to mention, our agents absolutely love the software.

Frequently Asked Questions

It’s easy to get started out of the box with Loris and to integrate our software with systems you’re already using. Our onboarding app takes minutes to complete, so your agents can field messages, right from day one.

We install as an app into your existing customer service platform (Zendesk, Salesforce, etc.). Our front end integrates seamlessly into your user interface, and we surface our back end through a web-based dashboard.

We give you the power to influence the metrics that matter.

While companies use a range of KPIs to measure performance, We aim to improve First-Contact Resolution (FCR), Net Promoter Scores (NPS) and Customer Satisfaction scores (CSAT), while reducing Average Handle Time (AHT) and customer and employee churn. Over the long term, this will boost the Lifetime Value (LTV) of your customers.

We empower distributed teams, anywhere in the world, to deliver consistent customer care that reinforces your brand with every message. The goal is to make the brand experience consistent, not to make agents the same. It’s the reason we guide text conversations (we don’t automate them) and we work with CX teams (we don’t replace them). We simply help agents deepen their connections with customers, no matter their soft skills or starting place.

View All FAQs

Do More with Less Scale CX Intelligently