Unlock the hidden value of
every customer conversation

Turn everyday customer interactions into the insights you need to not only optimize your customer experience – but also grow your business. 

 

Understand how customers feel about your experience, how well your teams are handling their inquiries, and how your agents should respond next in a single AI platform – trusted by leading brands and trained on millions of real customer service interactions.

Wondering if AI is right for your CX?
Some of our customer-obsessed clients
Leading Brands Trust Loris with their Customer Experience
Customer Conversational Intelligence

Transform customer conversations into
business insights

Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place.

Automated Quality Assurance

Simplify agent scoring & coaching on every channel

Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization.

Real-Time Agent Co-Pilot

Make every agent,
your best agent

Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI. 

The AI behind great
Customer Experience teams

Loris gives customer service teams the big picture,

helping them be more efficient, identify how to improve,

and understand where to focus.

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Faster
QA Process
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Faster
Handle Times
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Greater
QA Coverage
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Increased
CSAT Scores
WE'VE GOT YOU COVERED
Loris works with your existing customer service platforms
Change your contact center into
your customer intelligence center
It's not a call center - or even a cost center. It's the richest source of customer feedback that's currently untapped. Ready to get more out of every customer conversation?

Capture

Connect your customer experience, voice, and messaging platforms

Understand

Turn customer interactions into critical - and actionable - insights

Optimize

Highlight opportunities for improvement and efficiency

Improve

Enhance agent performance - during and after interactions

Drive

Use insights to adjust strategies and create new revenue growth

Still have questions?
Talk to our team.

Talk to a Loris product expert to learn where AI can help your CX.

The difference between AI success and failure is a clear plan. Learn what you need to know in the AI Buyer’s Guide for Customer Experience Leaders.