Do More with Less
Scale CX Intelligently

Stop throwing bodies at the problem. 
Optimize your existing teams, technology, and processes with AI that streamlines end-to-end support operations.
ONE CLICK INTEGRATIONS
Loris is a no-code solution that works with your existing tech

AI that powers your people

No sacrifices here. Give agents higher confidence as they handle more interactions and improve quality.

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Concurrency
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CSAT
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Handle Time
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Loris has elevated our chat support by making our support team more productive and empathetic. Our agents are getting through more tickets, can handle more chats at the same time, and are getting higher CSATs. Very quickly, Loris has become a key part of our support operations.

End-to-end optimization to transform policies, processes & technology

On-brand, all the time

Say goodbye to rogue answers with turn-key macros management.  Import and optimize your own best-in-class language library.

New agents perform like veterans

Loris automatically suggests the best-performing content to ensure agents say the right thing, in the moment. 

New policy? No problem.

We centralize change management so that whenever your policies change, agents always rely on up-to-date information.

*Illustration depicts trends from real data.

Some of our clients
We power customer-first teams at fast growing companies
We’re thrilled that Loris improved productivity and reduced handle time by almost 20%. The fact that we got those results while improving quality is even more amazing, as we saw a significant drop in negative conversations. Not to mention, our agents absolutely love the software.

Frequently Asked Questions

CSAT Prediction vs Surveys:  Watch our recent panel discussion on the benefit of gaining sentiment scores across 100% of customer interactions.