Loris enables customer service teams to uncover needs and attitudes within the customer conversations you’re already having, across all your channels. Spot trends and potential issues, analyze agent performance, and guide live interactions using AI to help you deliver the best experience.
Automatically tag every customer conversation by topic and sentiment
Extract critical insights at the agent, team & organizational level
Review CX performance to spot issues and develop solutions
Highlight opportunities for improvement
Use insights to track performance and create new strategies
Discover the top reasons customers are frustrated, understand the intent behind every conversation, and develop solutions to improve not only your customer experience, but your company strategy. Instantly and all in one place.
Stop subjective scoring, listening to long call recordings, and juggling multiple systems. Use one solution for every part of the QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization.
Provide real-time guidance for agents in live customer conversations, using guided workflows and programmed macros to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.
Enable customer service teams to deliver great experiences, across more conversations, with greater confidence and quality.
A Good Conversation on
Bad Conversations in Customer Care
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“I was asked about our ChatGPT strategy… but I don’t know a GPT from a GPS!”
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