AI to assist your most valuable resource – your people.
Automate the tedious tasks and enable your team to
focus on incredible customer experience.
AI to assist your most valuable resource – your people. Automate the tedious tasks and enable your team to focus on incredible customer experience.
Automatically tag every customer interaction by topic and sentiment
Guide agents in real-time with policy steps and suggested macros
Gain insights to improve categorized by agent, topic & customer sentiment
A|B test different policies, macros, or appeasements by customer impact
Roll out the winning variables to all frontline support agents, instantly
Automatically tag every customer interaction by topic and sentiment
Guide agents in real-time with policy steps and suggested macros
Gain insights to improve categorized by agent, topic & customer sentiment
A|B test different policies, macros, or appeasements by customer impact
Roll out the winning variables to all frontline support agents, instantly
Discover the top reasons customers are frustrated, A|B test policies and strategies, and roll out the winning combination to your team. All in one place.
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CSAT Prediction vs Surveys: Watch our recent panel discussion on the benefit of gaining sentiment scores across 100% of customer interactions.