Real-time coaching software
that helps customer care teams
handle hard conversations
Your customers want more than a ‘fix’ — they want to be heard and understood. In complex situations, heartless chatbots can make things worse.
Loris uniquely pairs empathy and machine learning to guide conversations that makes teams quicker, customers happier, and brands stand out from the crowd.
Our live coaching software gives agents anywhere in the world the power to understand exactly how your customers are feeling — and guide their conversations in real time — no additional training or soft skills required.
A spin-off of celebrated Crisis Text Line, we’ve handled the toughest conversations and learned from the largest mental health data set in history about what works and what doesn’t when it comes to navigating hard conversations.
We don’t just analyze sentiment in text. We go further, helping CX teams and agents know exactly what to do next to build brand-saving conversations.
Bots may handle the basics, but they’re no match for more complex situations. We use machine learning to leverage empathy insights that make agents more human, not less.
Comprehensive customer experience and agent performance metrics help you spot trends, target fixes, and make cost-saving decisions based on more than anecdotal evidence.
Deliver seamless customer experiences, from anywhere in the world, right from day one. Whether your agents are in New York, Manila, or Medellin, you can rely on a consistent brand voice— right from Day 1.
Increase NPSBoost productivity and say goodbye to costly churn. Better conversations mean more speed, more ‘solves’ — and more reasons for your employees to stay.
Drive Agent ProductivitySee the whole picture. Get insights from 100% of your customer care conversations. Accurate performance measurement lets you give your agents credit where it’s due—and head-off trouble before it starts.
100% CSAT ResponseBetter conversations mean happier customers and a healthier bottom line.
Better conversations mean happier customers and a healthier bottom line.
