Loris is a natural language AI platform that automatically analyzes 100% of your customer conversations to give CX leaders the power to find customer issues immediately, share the story with all internal stakeholders, and fix the problems through automated quality assurance and real-time agent co-piloting.
Automatically tag every customer interaction by topic and sentiment
Guide agents in real-time with policy steps and suggested macros
Gain insights to improve categorized by agent, topic & customer sentiment
A|B test different policies, macros, or appeasements by customer impact
Roll out the winning variables to all frontline support agents, instantly
Automatically tag every customer interaction by topic and sentiment
Guide agents in real-time with policy steps and suggested macros
Gain insights to improve categorized by agent, topic & customer sentiment
A|B test different policies, macros, or appeasements by customer impact
Roll out the winning variables to all frontline support agents, instantly
Discover the top reasons customers are frustrated, understand the intent behind every conversation, and roll out the winning strategies to your team. All in one place.
Make tedious manual conversation reviews a problem of the past. Get a dashboard of agent performance and quality, and step by step conversation views to augment coaching conversations.
Discover the top reasons customers are frustrated, understand the intent behind every conversation, and roll out the winning strategies to your team. All in one place.
A Good Conversation on
Bad Conversations in Customer Care
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Could ChatGPT replace human support? Watch our recent panel event for a discussion on the tool’s potential impact on customer experience.