Turn your

Conversation review Quality Assurance  Bot analytics Intent tagging  CSAT survey Agent performance  Sentiment analysis  Summarization  Speech analytics

process into data for

better decisions

Loris turns customer conversations into intelligence that drives action—fueling growth, improving experiences, and informing smarter decisions.

2024 Gartner Cool Vendor

Loris named a Cool Vendor in the 2024 Gartner Cool Vendors in Customer Service and Support Technology.

We're the best at understanding customer conversations

The Loris AI platform and library of out-of-the-box AI models have been developed over the last 5 years, and battle-tested across hundreds of millions of real customer service conversations.

AI models analyze conversations

Loris AI models analyze customer conversations, to tell you why customers are contacting, how your agent responded to their inquiry, and how satisfied they are with your experience.

Generate conversation intelligence

Based on this analysis, Loris provides both information on customer experience with predictive customer satisfaction scores and identification of root causes of problems, and information on where agents need to improve.

Surface findings to your team

To address these issues quickly, Loris gives you insight without lengthy analysis – alerting your team to changes and making it easy to get the critical answers you need with just a question.

See insights across all conversations

Loris connects to all your interaction channels, turning your customer service conversations into usable intelligence.

Turn interactions into intelligence

Loris finds key insights hidden in your existing conversations, turning your customer calls, chats, and emails into the data you need to make critical decisions.

Start quickly, see value fast

Our library of proven AI models means you can get started and see value in weeks, not months. No need for long feedback cycles, surveys, or lengthy model training.

Focus on customers, we'll do the AI

The Loris Data Science team continuously updates and improves your AI models, so you don’t have to dedicate resources to ongoing testing or maintenance.

Deliver smarter, better, faster experiences

Customer Insights

Omnichannel Integrations

Seamlessly connect with major customer service and interaction platforms to streamline workflows and enhance support across channels.

Supporting your industry

Fintechs and Financial Services

When it comes to people’s money, there are no “small” issues. Use Loris to get ahead of product and service inquiries and resolve inquiries quickly.

Validated results from Loris customers

Improvement in average handle time
0 %
Increase in Customer Satisfaction (CSAT)
0 %
Reduction in appeasement spend   
0 %

What our clients are saying

Loris named Gartner Cool Vendor in Customer Service and Support Technology.
SOC 2 Type 2 and GDPR complient, ISO 27001 certified.

Still have questions?
Talk to our team

Loris AI delivers real-time insights from millions of conversations. Download our whitepaper to learn more.