The Future of CX is AI

Loris brings you the future today with our industry leading generative AI platform. Automate your CX processes to slash your support costs without dropping the quality your customers expect.

Some of our clients
Fueling digital transformation for customer teams
Build a culture of continuous improvement
with technology that helps your people perform better

Categorize

Automatically tag every customer interaction by topic and sentiment

Converse

Guide agents in real-time with policy steps and suggested macros

Analyze

Gain insights to improve categorized by agent, topic & customer sentiment

Test + Adapt

A|B test different policies, macros, or appeasements by customer impact

Succeed

Roll out the winning variables to all frontline support agents, instantly

Build a culture of continuous improvement
with technology that helps your people perform better

Categorize

Automatically tag every
customer interaction by
topic and sentiment

Converse

Guide agents in real-time
with policy steps and
suggested macros

Analyze

Gain insights to improve
categorized by agent, topic
& customer sentiment

Test + Adapt

A|B test different policies,
macros, or appeasements
by customer impact

Succeed

Roll out the winning
variables to all frontline
support agents, instantly

one click integrations
Loris is a no-code solution that works with your existing tech
Agent Guidance

Converse: Real-time agent guidance & suggested text

Ensure agents say the right thing, at the right time. Guided workflows help agents follow policy and respond to customers in a timely, accurate, and empathetic way. Every time.
Quality Assurance

Coach: Automatic agent performance scores & coaching moments for 100% of conversations

Make tedious manual conversation reviews a problem of the past. Get a dashboard of agent performance and quality, and step by step conversation views to augment coaching conversations.

Customer Insights

Analyze: Instantly analyze every conversation & roll out ROI focused strategies

Discover the top reasons customers are frustrated, understand the intent behind every conversation, and roll out the winning strategies to your team. All in one place.

AI that powers your people

Give agents higher confidence as they handle more interactions and improve quality.
+ 0 %
Increased
Concurrency
+ 0 %
Increased
CSAT Scores
+ 0 %
Faster
Handle Times
+ 0 %
Faster
Agent Ramp

A Good Conversation on
Bad Conversations in Customer Care

61% of customers switch after one bad experience
Challenging customer conversations happen everyday. Get solutions informed by the latest best practices and recent technology advancements.
Got Questions? Get Answers.

Request a 15 min product consultation.

Could ChatGPT replace human support?  Watch our recent panel event for a discussion on the tool’s potential impact on customer experience.