Careers

About the job

Salary range: $100,000 – $125,000

Company Overview

Loris unlocks a world of insight for CX leaders, using an AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact the brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into each company’s most valuable resource. Loris is in growth mode and was recently named a Cool New Vendor by Gartner.

About the Role

We are currently seeking an experienced Account Executive to join our growing Sales team. As an Enterprise Account Executive, you will report to our Head of Revenue, and play a critical role in the success of our sales organization by proactively identifying, creating and working new opportunities. This team works closely with Marketing, Customer Success, Product and Engineering teams to bring cutting-edge technology to market that solves real-world problems.

This is a hybrid role where you’ll be coming into the office located in New York City 3 days a week (Tuesday to Thursday) and working remotely Monday and Friday.

About You

A positive attitude with a growth mindset is essential for a fast-growing startup. Being excited about the opportunity to roll up your sleeves and wear many hats is certainly an indicator. There is a tremendous opportunity at Loris and we are looking for talented Account Executives to join our team to help us grow. We are looking to hire people who understand the world of Customer Support and have successfully sold software into this department. 

Additionally, below are some qualifications we are looking for:      

• 3+ years of Saas software sales experience selling to enterprises
• Experience developing new territories and quickly creating your own business
• Experience negotiating and executing complex agreements with 6 figure ACVs
• Experience selling software solutions to Customer Experience leaders
• A track record of success demonstrated by overachievement of quota and strong customer references 
• Previous experience presenting business cases to VPs and C-suite executives
• Ability to sell on the basis of Value and Customer success stories
• Predictability and accurate forecasting capabilities 
• You are passionate about AI and have a strong point of view about how this technology will impact the future of business

Outcomes:

You will spend your time finding new businesses to expand Loris’ presence in all market segments and grow existing accounts. Your responsibilities will include the following:

• Own the sales experience while building and managing relationships with decision-makers and executives
• Run discovery calls, presentations, and product demos while leaning into value selling 
• Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts
• Collaborate with the Loris Customer Success Managers on QBRs for existing accounts and identify opportunities for upsells 
• Partner closely with Product, Marketing, and Engineering to constantly innovate and build a best-in-class product based on customer interactions
• Represent our platform to prospects at events such as conferences, seminars, etc.
• Scope, manage and execute customer pilots and POCs in collaboration with the Customer Success team

We Take Care of Our People

We’re a passionate and entrepreneurial team solving for how to bring more empathetic conversations to the world. We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction.

We uphold this mission in our own company culture, and as a close knit community we aim to foster the connection between positive employee experiences and how we deliver exceptional experiences for our customers.

Employee benefits include:

• Unlimited PTO, plus company holidays
• 66% employee covered health premiums (medical, dental, vision)
• Hybrid remote/office work culture
• 401K program

Additional Information

This role will receive a competitive salary + sales commission + benefits + equity. The salary for US-based employees located in the below markets may expect offers in the below ranges for this role.

New York City: $100,000 – $125,000 (Base with double OTE)

A variety of factors are considered when determining someone’s compensation, including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations.

Please share CV here: brian@loris.ai

Company Overview

Loris helps improve the quality of customer support conversations using an AI-powered conversational intelligence platform to extract insights from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact the brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into each company’s most valuable resource. Loris is in growth mode and was recently named a Cool New Vendor by Gartner.

About the Role

At Loris we know that the key to growth is a high-performing sales team. That’s why we’re seeking a qualified Sales Development Representative (SDR) to generate meetings with qualified personas at target accounts. This is a critical hire and a successful candidate will have the ability to quickly grow their career by defining and building the sales development program at Loris working closely with the Head of Revenue and Head of Marketing.

As the first line of communication with a prospect, the ideal SDR has a strong understanding of the sales process and excels at researching leads, starting new relationships, and setting up meetings for Account Executives. The SDR should be a quick learner who has strong communication skills and an ability to showcase our offerings in a compelling way. 

Objectives 

• Represent the company’s products and services, using company knowledge as well as consumer research to explain how our solutions meet customer needs
• Generate leads and build relationships by engaging cold prospects, nurturing warm prospects and prospecting to find potential new sales opportunities
• Manage and maintain a pipeline of interested prospects to create meetings for Account Executives 
• Identify best practices for refining the company’s lead-generation playbook

Responsibilities 

• Utilize HubSpot, Apollo and LinkedIn to generate new sales opportunities
• Develop and run omnichannel sequences in partnership with our Head of Revenue and Head of Marketing
• Maintain at least 75+ outbound dials per day to achieve targets
• Identify the needs of prospects, and suggest appropriate products or services
• Build trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and sales executives
• Report weekly results and potential areas of improvement 
• Follow up with Marketing generated leads to qualify as sales opportunities. Move solid leads through the funnel connecting them to a salesperson, and arranging meetings
• Develop and lead campaigns from idea-generation through to qualified calls and determine how best to scale them
• Develop and codify best practices and sales workflows for prospects
• Partner with Account Executives to build strategy and prospect into designated accounts
• Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales
• Follow-up with potential customers who expressed interest but did not initially result in a sales opportunity
• Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging
  
  

Extra Details for Position 

• 65,000 + Commission (100k OTE) 
• Health and Benefits 
• Medical + Dental 
• Hybrid Position (3 days a week in office)
  
  

Minimal Qualifications

• A track record of top performance or prior success
• Superior verbal and written communication skills
• Strong interest in technology
• Self starter who is able to operate in a hyper growth environment
• SaaS experience – preferably with a Start-up 
• CX/CS tech organizations preferred(Industry Knowledge)
  
  

  Please share CV here:
  brian@loris.ai