AI Insights leading to
Real-time Action

Loris is a natural language AI platform that automatically analyzes 100% of your customer conversations to give CX leaders the power to find customer issues immediately, share the story with all internal stakeholders, and fix the problems through automated quality assurance and real-time agent co-piloting.

What our clients are saying
Some of our clients
Fueling digital transformation for customer teams
Build a culture of continuous improvement
with technology that helps your people perform better

Categorize

Automatically tag every customer interaction by topic and sentiment

Converse

Guide agents in real-time with policy steps and suggested macros

Analyze

Gain insights to improve categorized by agent, topic & customer sentiment

Test + Adapt

A|B test different policies, macros, or appeasements by customer impact

Succeed

Roll out the winning variables to all frontline support agents, instantly

Build a culture of continuous improvement
with technology that helps your people perform better

Categorize

Automatically tag every
customer interaction by
topic and sentiment

Converse

Guide agents in real-time
with policy steps and
suggested macros

Analyze

Gain insights to improve
categorized by agent, topic
& customer sentiment

Test + Adapt

A|B test different policies,
macros, or appeasements
by customer impact

Succeed

Roll out the winning
variables to all frontline
support agents, instantly

one click integrations
Loris is a no-code solution that works with your existing tech
Customer Insights

Analyze: Instantly analyze every conversation & roll out ROI focused strategies

Discover the top reasons customers are frustrated, understand the intent behind every conversation, and roll out the winning strategies to your team. All in one place.

Quality Assurance

Coach: Automatic agent performance scores & coaching moments for 100% of conversations

Make tedious manual conversation reviews a problem of the past. Get a dashboard of agent performance and quality, and step by step conversation views to augment coaching conversations.

Agent Co-Pilot

Guide : Real-time agent assistance with workflows and macros

Discover the top reasons customers are frustrated, understand the intent behind every conversation, and roll out the winning strategies to your team. All in one place.

AI that powers your people

Give agents higher confidence as they handle more interactions and improve quality.
Increased
Concurrency
+ 0 %
Increased
CSAT Scores
+ 0 %
Faster
Handle Times
+ 0 %
Faster
Agent Ramp
+ 0 %

A Good Conversation on
Bad Conversations in Customer Care

61% of customers switch after one bad experience
Challenging customer conversations happen everyday. Get solutions informed by the latest best practices and recent technology advancements.
Got Questions? Get Answers.

Request a 15 min product consultation.

AI Explainers: Using AI for Customer Sentiment

Wondering how AI can make it easier to understand your customers? Hear from our Lead Machine Learning Scientist on our approach to Customer Sentiment and why tools like ChatGPT fall short.