Customers tell you everything you want to know in every customer service interaction. But when you immediately send them a CSAT survey, you’re telling them you weren’t really listening. Loris turns these conversations into the answers you need, helping you reduce unnecessary inquiries, increase conversation efficiency, and maintain high quality of service.
Immediately see why customers are frustrated, understand the needs hidden in every conversation, and the ways to improve not only your customer experience, but also your product and competitive strategy. Instantly and all in one place.
Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization.
Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.
Loris gives customer service teams the big picture,
helping them be more efficient, identify how to improve,
and understand where to focus.
Connect your customer experience, voice, and messaging platforms
Turn customer interactions into critical - and actionable - insights
Highlight opportunities for improvement and efficiency
Enhance agent performance - during and after interactions
Use insights to adjust strategies and create new revenue growth
Still have questions?
Talk to our team.
Talk to a Loris product expert to learn where AI can help your CX.
Wondering how AI can make it easier to understand your customers? Hear from our Lead Machine Learning Scientist on our approach to Customer Sentiment and why tools like ChatGPT fall short.
