Loris vs Scorebuddy

With everyone in the Agent Performance and Contact Center QA space saying the same thing – how do you know what works best for your business?
The following table provides a comparison of Scorebuddy and Loris, to help you decide which approach works best for you and your team.

Scorebuddy
Loris
Voice, chat, and email coverage
Help desk integrations
12
14+
Conversation analysis & reporting
Add-on
Included
Conversation summarization
Conversational Quality score for predictive customer satisfaction
Customer sentiment graph for every conversation
Automated QA assessment selection and assignment
Basic
Advanced
Customizable QA scorecards
Automated QA scoring
Add-on
Included
Calibrations, dispute management & coaching
Add-on
Included
AI Approach
Customer-configured
Pre-trained & Customer-derived
User feedback (according to G2)
4.5/5 – Users mention UI complexity & need for multiple systems
4.8/5 – Users mention easy on-boarding, usability & customer insights

The above assessment is the opinion of Loris based on publicly available information at the time of publishing. 

While similar on the surface, Loris gives you deeper insights than Scorebuddy with less effort

With Loris you can:
  • Have the QA platform surface the most recent and relevant conversations based on the criteria you specify and built-in AI intelligence
  • Uncover important conversations based on more than just simple logic, such as whether a conversation was unresolved or a drop in customer sentiment
  • Get the full picture of all your customer conversation, not just those you QA’d, while also getting deeper insights around analyst performance and automated scoring accuracy
  • Manage QA analyst calibration, agent scorecard disputes, and coaching easily and all in one platform

Ready to get more out of QA with less effort? Let’s talk.

Schedule time with a Loris product expert to see how we’re making QA smarter, faster, and just a whole lot easier with AI.

Want Voice of the Customer insights without the annoying surveys?

See how Loris is putting the easy in VOC with our latest release. 
Read all about it and take a product tour here.

Heading to CCW Las Vegas June 4th to 6th? 

Stop by booth #1201 to connect with the Loris team or reserve your time in advance before schedules fill up!