With everyone in the Agent Performance and Contact Center QA space saying the same thing – how do you know what works best for your business?
The following table provides a comparison of Scorebuddy and Loris, to help you decide which approach works best for you and your team.
Scorebuddy | Loris | |
|---|---|---|
Voice, chat, and email coverage | ||
Help desk integrations | 12 | 14+ |
Conversation analysis & reporting | Add-on | Included |
Conversation summarization | ||
Conversational Quality score for predictive customer satisfaction | ||
Customer sentiment graph for every conversation | ||
Automated QA assessment selection and assignment | Basic | Advanced |
Customizable QA scorecards | ||
Automated QA scoring | Add-on | Included |
Calibrations, dispute management & coaching | Add-on | Included |
AI Approach | Customer-configured | Pre-trained & Customer-derived |
User feedback (according to G2) | 4.5/5 – Users mention UI complexity & need for multiple systems | 4.8/5 – Users mention easy on-boarding, usability & customer insights |
The above assessment is the opinion of Loris based on publicly available information at the time of publishing.
Ready to get more out of QA with less effort? Let’s talk.
Schedule time with a Loris product expert to see how we’re making QA smarter, faster, and just a whole lot easier with AI.
