Loris vs CallMiner

Loris is the AI-first

alternative to CallMiner

See better customer insights with Loris in weeks,

than you’ve seen with CallMiner in years

How are CallMiner & Loris different?

To understand how these two Customer Analytics platforms compare, it starts with how they produce customer insights.

CallMiner White Logo
callminer syntax

With CallMiner:

  • Brands must predict keywords related to topics and trends
  • Manual keyword programming cannot surface new issues
  • Requires constant updates in reaction to new customer issues
  • Result: Reactive & Manual – High Effort, Limited Insights, Low Organizational Adoption

With Loris:

  • Topics and trends are automatically identified for you
  • New emerging issues captured as they occur
  • No manual setup, proactively identify and solve customer issues
  • Result: Proactive & Automated – Low Effort, Rich Insights, High Organizational Adoption

Why customers choose Loris over CallMiner

Get deeper conversation insights from day 1

  • Deliver faster insights with a pretrained library of AI models proven on millions of interactions.
  • See the customer’s complete sentiment journey – not just an average score – to understand what triggered a positive or negative response. 
  • Tie conversation elements to customer outcomes – from churn to lifetime value – to understand the business impact of a support interaction.

Find root cause & emerging issues fast

  • Highlight new emerging issues in near real time so you can respond in minutes not weeks.
  • Uncover the source of customer friction, to remove, remediate, or resolve issues proactively.
  • Surface issues proactively and automatically, without the need to program or define conversation logic.

Replace lengthy data analysis with instant answers

  • Ask Loris is your AI-powered conversation data analyst helping you answer any conversation-related question in seconds.
  • Get instant summaries of customer contact reasons, find the root cause behind top issues, and more.
  • See supporting conversations as evidence and to drill in for more context.

Loris versus CallMiner

Loris is the modern, intuitive alternative to CallMiner – designed for ease of use and organization-wide adoption.

Customer Analytics Features
Proprietary AI Models Proven on 500M Conversations & Maintained by a Dedicated Data Science Team
YES
NO
Automated Hierarchy of Customer Contact Reasons Generated for you (no Complex Syntax needed)
YES
NO
Automated Emerging Issue Detection
YES
NO
Out-of-the-Box Voice of the Customer Dashboards & Reports
YES
NO
Modern, Intuitive Interface Can Be Used Without Specialized Technical Knowledge
YES
NO
Ability to Get Started in Weeks & See Fast ROI
YES
NO

Proprietary AI Models Proven on 500M Conversations

YES
NO

Custom-Built & Maintained AI Intent Model (no Complex Syntax)

YES
NO

Automated Emerging Issue Detection

YES
NO

Out-of-the-Box Voice of the Customer Dashboards & Reports

YES
NO

Modern, Intuitive Interface Can Be Used Without Specialized Technical Knowledge

YES
NO

Ability to Get Started in Weeks

YES
NO

Get faster, better insights with Loris

Case Study

From CallMiner Complexity to Instant Insights

Read how one brand made the switch from CallMiner to Loris, enabling them to:

  • Predict customer churn using customer sentiment signals
  • Connect churn and reorder rates for different customer segments
  • Create a white glove strategy to prevent churn for high-value customers

Loris is a recognized leader

Ready to see what you've been missing? Let's talk.

Learn more about making the switch from CallMiner to Loris by scheduling time with our team or downloading the case study.

Loris protects you and your customer’s data

Data privacy and security are a fundamental part of what we do, and embedded in every part of our business.

Frequently Asked Questions