With everyone in the Agent Performance and Contact Center QA space saying the same thing – how do you know what works best for your business?
The following table provides a comparison of Playvox and Loris, to help you decide which approach works best for you and your team.
Playvox | Loris | |
|---|---|---|
QA coverage for digital messaging, chat, and email channels | ||
QA coverage for voice channel | ||
Automated QA assignments | ||
Customizable QA scorecards | ||
Reporting dashboards | ||
Help desk integrations | ||
Pre-trained and customer-derived AI models | ||
AI-powered customer analytics and insights | ||
Automated scoring of 100% of conversations | ||
AI-powered conversation summarization | ||
Voice and digital transcription | ||
Fast implementation |
The above assessment is the opinion of Loris based on publicly available information at the time of publishing.
Ready to get more out of QA with less effort? Let’s talk.
Schedule time with a Loris product expert to see how we’re making QA smarter, faster, and just a whole lot easier with AI.
