Loris vs Playvox

With everyone in the Agent Performance and Contact Center QA space saying the same thing – how do you know what works best for your business?
The following table provides a comparison of Playvox and Loris, to help you decide which approach works best for you and your team.

Playvox
Loris
QA coverage for digital messaging, chat, and email channels
QA coverage for voice channel
Automated QA assignments
Customizable QA scorecards
Reporting dashboards
Help desk integrations
Pre-trained and customer-derived AI models
AI-powered customer analytics and insights
Automated scoring of 100% of conversations
AI-powered conversation summarization
Voice and digital transcription
Fast implementation

If you're focused on CX, the clear answer is Loris.

With Loris you can:
  • Measure conversational quality at the agent, team, and organization level
  • Be the expert on what customers need and ways to improve customer journeys
  • Analyze and improve customer service performance clearly and easily
  • Give your agents the targeted feedback and guidance they need no matter where they are

Ready to get more out of QA with less effort? Let’s talk.

Schedule time with a Loris product expert to see how we’re making QA smarter, faster, and just a whole lot easier with AI.

The difference between AI success and failure is a clear plan. Learn what you need to know in the AI Buyer’s Guide for Customer Experience Leaders.