Klaus Alternatives

Klaus’ recent acquisition has many QA and customer service professionals looking for Klaus alternatives and replacements that can maintain their quality standards and be and running fast. The following table provides a comparison of the top Klaus alternatives to help you decide which approach works best for you and your team.

QA coverage for digital messaging, chat, and email channels
QA coverage for voice channel
Automated QA assignments
Customizable QA scorecards
Zendesk integration
Additional Help Desk support
AI-powered customer analytics and insights
Automated scoring of 100% of conversations
Customer-derived AI models
Pre-configured, purpose-built AI models
Ease of getting started and use
Time to value in weeks

The above assessment is the opinion of Loris based on publicly available information at the time of publishing. 

When it comes to Klaus alternatives, Loris is the clear choice.

With Loris you can:
  • Measure the quality of all your conversations at the agent, team, and organization level
  • Be the expert on what customers need and ways to improve both your products and their customer journeys
  • Analyze and improve customer service performance clearly and easily
  • Give your agents the fast, targeted feedback and guidance they need to represent your brand in every interaction

Ready to get more out of QA with less effort? Let’s talk.

Schedule time with a Loris product expert to see how we’re making QA smarter, faster, and just a whole lot easier with AI.

Want Voice of the Customer insights without the annoying surveys?

See how Loris is putting the easy in VOC with our latest release. 
Read all about it and take a product tour here.

Heading to CCW Las Vegas June 4th to 6th? 

Stop by booth #1201 to connect with the Loris team or reserve your time in advance before schedules fill up!