Klaus Alternatives

Klaus’ recent acquisition has many QA and customer service professionals looking for alternatives that can maintain their quality standards and be and running fast. 
The following table provides a comparison of the top Klaus alternatives to help you decide which approach works best for you and your team.

QA coverage for digital messaging, chat, and email channels
QA coverage for voice channel
Automated QA assignments
Customizable QA scorecards
Zendesk integration
Additional Help Desk support
AI-powered customer analytics and insights
Automated scoring of 100% of conversations
Customer-derived AI models
Pre-configured, purpose-built AI models
Ease of getting started and use
Time to value in weeks

When it comes to Klaus alternatives, Loris is the clear choice.

With Loris you can:
  • Measure the quality of all your conversations at the agent, team, and organization level
  • Be the expert on what customers need and ways to improve both your products and their customer journeys
  • Analyze and improve customer service performance clearly and easily
  • Give your agents the fast, targeted feedback and guidance they need to represent your brand in every interaction

Ready to get more out of QA with less effort? Let’s talk.

Schedule time with a Loris product expert to see how we’re making QA smarter, faster, and just a whole lot easier with AI.

The difference between AI success and failure is a clear plan. Learn what you need to know in the AI Buyer’s Guide for Customer Experience Leaders.