Quality (and Quantity) Assurance in Customer Service

customer obsessed brands

In your CX organization, why do you perform Quality Assurance (QA)? To gain insight into agent performance? To measure customer sentiment? To enable better coaching
to learn about outcomes and resolutions? To see the day-to-day with the agent lens – what’re they talking with customers about?

Want Voice of the Customer insights without the annoying surveys?

See how Loris is putting the easy in VOC with our latest release. 
Read all about it and take a product tour here.

Heading to CCW Las Vegas June 4th to 6th? 

Stop by booth #1201 to connect with the Loris team or reserve your time in advance before schedules fill up!