Quality (and Quantity) Assurance in Customer Service

In your CX organization, why do you perform Quality Assurance (QA)? To gain insight into agent performance? To measure customer sentiment? To enable better coaching
to learn about outcomes and resolutions? To see the day-to-day with the agent lens – what’re they talking with customers about?

“I was asked about our ChatGPT strategy… but I don’t know a GPT from a GPS!” 

Learn how to tell the helpful from the hype with our AI Primer for Customer Experience Leaders.