How Do You Make Decisions?

The average person makes 35,000 decisions per day. From the moment we wake up, we’re faced with endless decisions – big and small – that require our immediate attention.

The Power of Positive Language in Customer Service

Positive Language In Customer Service

Customer service interactions are about so much more than resolving complaints quickly. It’s also about saying the right thing at the right time.
86% of good customer service turns one-time clients into long-term

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