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CallMiner is a complex, syntax-heavy analytics tool.
Loris is the intuitive AI platform making customer insight easy – for CX, Product teams, VOC Analysts, and more.
“We have actually shaved a little over three minutes of AHT now that we don’t have the agent tag tickets anymore.
That has reduced our cost per case by 23%.”
Proven AI models transform every call, chat, and email into conversation intelligence.
Highlight the main obstacle disrupting the customer journey – not just what they think it is.
Skip lengthy data analysis and get to the heart of customer and quality issues by just asking.
Loris is the customer analytics platform your team will actually want to use.
Customer Analytics Features |  |  |
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Proprietary AI Models Proven on 500M Conversations | YES | NO |
Uncover Customer Intent without Complex Syntax | YES | NO |
AI-Powered Emerging Issue Detection | YES | NO |
Covers 100% of Human and AI Agent Conversations | YES | NO |
Intuitive Platform with No Special Training Required | YES | NO |
Ability to Get Started in Weeks | YES | NO |
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| NO |
| YES |
| NO |
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| NO |
| YES |
| NO |
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Founded in 2002, CallMiner is an established software company with speech analytics and interaction analytics software offerings. Over the years, CallMiner has won many accolades for its conversation intelligence tools.
CallMiner has a number of both traditional and emerging competitors in the conversational intelligence..
More modern offerings focused on customer analytics and quality assurance:
More traditional offerings focused on quality assurance:
CallMiner was one of the pioneering tools in customer analytics, allowing organizations understanding of their customer service phone interactions like never before.
That being said, CallMiner’s analytics rely on what is now dated technology, requiring complex syntax and a knowledge of how to use it. This may limit who and how much CallMiner is used. In addition, the rigidity of this approach may limit the ability to surface new or novel customer issues, such as a product issue that has never been seen before. Because CallMiner requires the hard-coding of specific terms, new issues could go undiscovered until explicitly programmed.
CallMiner is used in many established enterprise organizations, and like other established technologies, has its proponents. These are the ones who have used it for years, and therefore have the technical know-how to optimize the tool.
Organizations who don’t already have this knowledge may want to consider alternatives that are more user friendly.
