Loris vs CallMiner

Loris is the AI-first

alternative to CallMiner

See better customer insights with Loris in weeks,

than you’ve seen with CallMiner in years.

“We tried two other providers and built our own sentiment model to try and correlate a Customer Service interaction to reorder rate. Nothing worked. With Loris, we were able to use their Sentiment Delta to predict churn in 4 weeks from contract signing.”

Patrick McCormack
Former Senior Director of Analytics at GrubHub

How are CallMiner & Loris different?

To understand how these two Customer Analytics platforms compare, it starts with how they produce customer insights.

With CallMiner:

Brands must predict keywords related to topics and trends
Manual keyword programming cannot surface new issues
Requires constant updates in reaction to new customer issues
Result: Reactive & Manual – High Effort, Limited Insights, Low Organizational Adoption

With Loris:

Topics and trends are automatically identified for you
New emerging issues captured as they occur
No manual setup, proactively identify and solve customer issues
Result: Proactive & Automated – Low Effort, Rich Insights, High Organizational Adoption

Why customers choose Loris over CallMiner

Get deeper conversation insights from day 1

Deliver faster insights with a pretrained library of AI models proven on millions of interactions.
See the customer’s complete sentiment journey – not just an average score – to understand what triggered a positive or negative response.
Tie conversation elements to customer outcomes – from churn to lifetime value – to understand the business impact of a support interaction.

Find root cause & emerging issues fast

Highlight new emerging issues in near real time so you can respond in minutes not weeks.
Uncover the source of customer friction, to remove, remediate, or resolve issues proactively.
Surface issues proactively and automatically, without the need to program or define conversation logic.

Replace lengthy data analysis with instant answers

Ask Loris is your AI-powered conversation data analyst helping you answer any conversation-related question in seconds.
Get instant summaries of customer contact reasons, find the root cause behind top issues, and more.
See supporting conversations as evidence and to drill in for more context.

Loris versus CallMiner

Loris is the modern, intuitive alternative to CallMiner – designed for ease of use and organization-wide adoption.

Customer Analytics Features
Proprietary AI Models Proven on 500M Conversations & Maintained by a Dedicated Data Science Team	YES	NO
Automated Hierarchy of Customer Contact Reasons Generated for you (no Complex Syntax needed)	YES	NO
Automated Emerging Issue Detection	YES	NO
Out-of-the-Box Voice of the Customer Dashboards & Reports	YES	NO
Modern, Intuitive Interface Can Be Used Without Specialized Technical Knowledge	YES	NO
Ability to Get Started in Weeks & See Fast ROI	YES	NO

Proprietary AI Models Proven on 500M Conversations


	YES
	NO

Custom-Built & Maintained AI Intent Model (no Complex Syntax)


	YES
	NO

Automated Emerging Issue Detection


	YES
	NO

Out-of-the-Box Voice of the Customer Dashboards & Reports


	YES
	NO

Modern, Intuitive Interface Can Be Used Without Specialized Technical Knowledge


	YES
	NO

Ability to Get Started in Weeks


	YES
	NO

Get faster, better insights with Loris

Case Study

From CallMiner Complexity to Instant Insights

Read how one brand made the switch from CallMiner to Loris, enabling them to:

Predict customer churn using customer sentiment signals
Connect churn and reorder rates for different customer segments
Create a white glove strategy to prevent churn for high-value customers

Loris is a recognized leader

Ready to see what you've been missing? Let's talk.

Learn more about making the switch from CallMiner to Loris by scheduling time with our team or downloading the case study.

Loris protects you and your customer’s data

Data privacy and security are a fundamental part of what we do, and embedded in every part of our business.

Frequently Asked Questions

What is CallMiner?

Founded in 2002, CallMiner is veteran firm in the speech analytics and interaction analytics software market. Over the years, CallMiner has won many accolades for its conversation intelligence tools.

Who are CallMiner's competitors?

CallMiner has a number of both traditional and emerging competitors in the conversational intelligence..

AI native offerings focused on customer analytics and quality assurance:

More traditional offerings focused on quality assurance:

Is CallMiner hard to use?

CallMiner was one of the pioneering tools in customer analytics, allowing organizations understanding of their customer service phone interactions like never before.

That being said, CallMiner’s analytics rely on what is now dated technology, requiring complex syntax and a knowledge of how to use it. This may limit who and how much CallMiner is used. In addition, the rigidity of this approach may limit the ability to surface new or novel customer issues, such as a product issue that has never been seen before. Because CallMiner requires the hard-coding of specific terms, new issues could go undiscovered until explicitly programmed.

Which types of organizations are the right for for CallMiner?

CallMiner is used in many established enterprise organizations, and like other established technologies, has its proponents. These are the ones who have used it for years, and therefore have the technical know-how to optimize the tool.

Organizations who don’t already have this knowledge may want to consider alternatives that are more user friendly.