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Level AI requires extensive training, testing, and time.
With Loris, you get a pretrained library of AI models,
so you can see results in weeks, not months.
Level AI requires extensive training, testing, and time.
With Loris, you get a pretrained library of AI models, so you can see results in weeks, not months.
“We have actually shaved a little over three minutes of AHT now that we don’t have the agent tag tickets anymore.
That has reduced our cost per case by 23%.”
Proven AI models transform every call, chat, and email into quality intelligence data.
Skip lengthy data analysis and get to the heart of customer and quality issues.
Proven AI models transform every call, chat, and email into quality intelligence data.
Skip lengthy data analysis and get to the heart of customer and quality issues.
With Loris, you get a Quality Assurance product, not a project.
Quality Assurance Features |  |  |
|---|---|---|
Proprietary AI Models Proven on 500M Conversations | YES | NO |
QA Coverage for 100% of Human and AI Agents | YES | NO |
Clear, Customizable AutoQA Policy Builder | YES | NO |
Actionable Root Cause & Customer Contact Drivers | YES | NO |
Data Science Team to Maintain Your AI For You | YES | NO |
Ability to Get Started in Weeks | YES | NO |
 | YES |
| NO |
| YES |
| NO |
| YES |
| NO |
| YES |
| NO |
| YES |
| NO |
| YES |
| NO |
Level AI is an AI vendor in the quality assurance and customer experience analytics space. Using Generative AI as its core technology, Level AI provides a bespoke analytics platform for each client.
Level AI has a number of competitors in the quality assurance and customer analytics categories.
The more modern, AI-powered offerings that compete with Level AI are:
More traditional offerings that compete with Level AI are:
Since Level AI relies on a Generative AI approach, it’s important to continuously monitor outputs for accuracy and consistency. This requires ongoing testing and training, to ensure the model is staying current with changing customer needs.
This highlights two issues we’ve heard with Level AI: time to value and ongoing effort. Because each instance of Level AI is completely unique to each client, the AI must be trained for multiple months in order to be acceptable for use. (Figures we’ve heard range from 4 months to over a year). In addition, the AI models require continuous maintenance, which may require a dedicated individual on the client side to own that effort.
Level AI is best for organizations who have the resources and willingness to continuously maintain their AI platform.
Loris AI delivers real-time insights from millions of conversations. Schedule a meeting to learn how.
Loris AI delivers real-time insights from millions of conversations. Schedule a meeting to learn how.
