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Observe.ai requires a ton of training, testing, and time.
With Loris, you can see results in weeks, not months
– and get better QA and VOC data in one platform.
Observe.ai requires a ton of training, testing, and time.
With Loris, you can see results in weeks, not months – and get better QA and VOC data in one platform.
“We have actually shaved a little over three minutes of AHT now that we don’t have the agent tag tickets anymore.
That has reduced our cost per case by 23%.”
Proven AI models transform every call, chat, and email into quality intelligence data.
Streamline your quality program, using AI to pinpoint issues without needing a scorecard.
If you’re looking to do more than check the QA box, Loris is clear choice.
Quality Assurance Features |  |  |
|---|---|---|
Proprietary AI Models Proven on 500M Conversations | YES | NO |
QA Coverage for 100% of Human and AI Agents | YES | NO |
Easy, Flexible AutoQA Policy Builder | YES | NO |
Actionable Root Cause & Customer Contact Drivers | YES | NO |
Data Science Team to Maintain Your AI For You | YES | NO |
Ability to Get Started in Weeks | YES | NO |
 | YES |
| NO |
| YES |
| NO |
| YES |
| NO |
| YES |
| NO |
| YES |
| NO |
| YES |
| NO |
Observe.ai is a vendor in the quality assurance and customer experience analytics space. Using AI techniques like Natural Language Processing (NLP), Observe.ai provides a bespoke AI platform for each client.
Observe.ai has a number of competitors in the quality assurance and customer analytics categories.
The more modern, AI-powered offerings that compete with Level AI are:
More traditional offerings that compete with Level AI are:
There are two factors we’ve heard make Observe.ai hard to use: 1) the length of implementation and 2) the way the AI logic is built and maintained.
Because Observe.ai has to retrain its AI platform for every individual client, that set up time can take months. And the way the AI logic is constructed can be quite rigid and inflexible, meaning it might not pick up on subtle differences in how customers phrase their issue.
Observe.ai is best for organizations who have the resources and willingness to continuously maintain their AI platform logic – ideally with dedicated resources.
Loris AI delivers real-time insights from millions of conversations. Schedule a meeting to learn how.
Loris AI delivers real-time insights from millions of conversations. Schedule a meeting to learn how.
