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Customer Team Resources

The latest discussions and expert advice on shifting from a deflection strategy and automated responses to AI-assisted customer care that enables your team scale the human touch.
Webinars

Loris & Harvard Business School Webinar: Humans and AI Are Better Together

Can AI really replace humans in the workplace? Join Harvard Business school professor Jackie Lane along with Loris' Head of AI Eugene Mandel and Director of CX Christina Drum to answer the most pressing questions about AI. In the current stage of AI, what is true and what is fiction? Will AI be a supplement to people, or replacement to them? How humans must evolve, as technology becomes more complicated?...
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Press Release

Loris Introduces “Ask Loris”: AI-Powered Answers for Customer Experience Leaders

NEW YORK, NY, December 12, 2024 – Loris, a leading customer intelligence platform, today announced the launch of “Ask Loris”, an innovative AI solution that transforms how customer service teams understand their customers....
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Blog Posts

How To Improve Customer Engagement In A Call Center: 12 Strategies To Get It Right

The cost of acquiring new customers is far higher than retaining existing ones. In fact, the average customer acquisition cost (CAC) is around $606 per customer. Additionally, churn costs U.S. businesses $168 billion each year. But the average cost to simply retain a customer is only around $200. And your top 10% most loyal customers will spend twice as much as other customers....
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Blog Posts

Navigating Call Center Compliance In 2024: Protecting Your Business And Customers

Failing to follow the rules and regulations required of call centers can have serious consequences for your business. Non-compliance puts you at risk of: ❌ Costly lawsuits and fines. ❌ Negative publicity. ❌ Loss of customers. ❌ Halted operations....
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Blog Posts

Call Center Average Handle Time: What Is It and How to Improve It

Your customers expect fast responses and resolutions to their inquiries and complaints. In fact, 46% of customers expect a response within four hours, and 12% want a response within 15 minutes or less. Contact center key performance indicators (KPIs) like average handle time (AHT)...
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Blog Posts

8 Call Center Cost Reduction Strategies That Work

Your call center is the heart of your business. It’s one of the ways your customers interact with your brand directly, and the service you provide has a huge impact on your overall customer experience. However, running a call center is expensive. For small businesses, a call center of just four people can cost more the $250,000 per year on average....
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Blog Posts

How To Improve Customer Service: 8 Strategies (And Why You Should Use AI)

Poor customer service is detrimental to your business because it impacts how customers experience your brand. It could mean that you lose customers, and your bottom line will suffer as a result. In fact, 78% of customers have backed out of a purchase due to a poor customer experience....
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Ask Loris

Love having conversation intelligence data but hate the hours of data analysis? 

Save hours, days, or even weeks of painstaking data gathering, filtering, and analyzing. Just “Ask Loris”! See how it works here.

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