Webinars

Can AI really replace humans in the workplace? Join Harvard Business school professor Jackie Lane along with Loris' Head of AI Eugene Mandel and Director of CX Christina Drum to answer the most pressing questions about AI. In the current stage of AI, what is true and what is fiction? Will AI be a supplement to people, or replacement to them? How humans must evolve, as technology becomes more complicated?...

Bill.com's Michelle Baur joins Christina Drum in in a discussion about the future of AI and its impact on CX. Listen to the discussion as they talk about: Michelle's Personal CX experience The Biggest Challenge CX Teams face today What AI looks like for them today and what to expect in the future AI empowering the roles of humans in CX The skills most critical for an AI partnered future And More!...

Whether quality is a metric or a business department—even our panelists have varying opinions—it's important to take the time to define what it means to your organization....

AI can help achieve tasks and growth that would otherwise be challenging. And by making humans more efficient, AI enables support teams to provide improved customer experiences. ...

Learn how Bill.com is improving customer conversations with real-time sentiment analysis & agent guidance....

Are you ready to evolve from AI automated to AI assisted? For the emerging era of agent-led, bot-enhanced, omnichannel customer experiences?...

Chatbots may be cost-effective up front, but what's the ultimate cost of customer frustration when they're unable to resolve an issue with a bot?...

Listen in on a (good) conversation with industry experts to better identify tough customer conversations, take action in real time, and gain insights to avoid in the future....