With Sentiment Detection you can search through all of your conversations and see how your customers felt at every stage
of the conversation all the way to individual message moments.
With this level of insight you can combine keywords of interest
and individual sentiment scores to uncover coaching moments and uncover your agents that have the best ability to turn around the
most challenging conversations.
With Loris, you’ll transform your business by bringing the best
of what humans and machines can offer in the CX space,
and get the results you need.