How to Improve Customer Service with Sentiment Detection

Do you know how your customers feel during chat and email conversations? We know that CSAT really can’t provide the full story – these surveys are usually riddled with bias, and the best response rate you can hope for is around 30%.

“I was asked about our ChatGPT strategy… but I don’t know a GPT from a GPS!” 

Learn how to tell the helpful from the hype with our AI Primer for Customer Experience Leaders.