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Whether you call them members, subscribers, or shoppers, the customers you serve have high expectations and limitless alternative choices. Turning them into loyal advocates for your brand requires you to understand and own every element of CX.
Are you capturing their feedback, or just putting out fires?
Are your teams meeting their needs and representing your brand identity in every interaction?
Are your customers running into issues that you don’t even know about?
Are you looking for a better way for your brand to win at customer experience?
Discover the top reasons your customers are contacting you, why they’re frustrated, and gain visibility into what is really impacting your customer service.
Ensure you have the accurate visibility into how your team members are handling each customer. Spot issues immediately – to address small missteps before they become bad habits.
Help each team member say the right thing, at the right time with guided workflows that help them showcase their personalities while staying within your policies and responding to customers in a timely, accurate, and empathetic way. Everytime.
Loris AI delivers real-time insights from millions of conversations. Connect with our team to learn how eCommerce brands are already using Loris today.
