We get it.
Every day, the experience you deliver helps your customers know that they made the right choice.
But as you grow, it’s not as easy to go above and beyond for each and every customer.
How can you ensure a high-quality, personal touch without slowing down a high-growth business?
See how Loris turns your customer interactions into a goldmine of conversational intelligence, giving you better CX at the scale your business needs.
Discover the top reasons your customers are contacting you, why they’re frustrated, and gain visibility into what is really impacting your customer service.
Ensure you have the accurate visibility into how your team members are handling each customer.
Spot issues immediately – to address small missteps before they become bad habits.
Help each team member say the right thing, at the right time with guided workflows that help them showcase their personalities while staying within your policies and responding to customers in a timely, accurate, and empathetic way. Everytime.
Loris AI delivers real-time insights from millions of conversations. Connect with our team to learn how fintechs like yours are already using Loris today.
NEW YORK, NY, December 12, 2024 – Loris, a leading customer intelligence platform, today announced the launch of “Ask Loris”, an innovative AI solution that transforms how customer service teams understand their customers.
The cost of acquiring new customers is far higher than retaining existing ones. In fact, the average customer acquisition cost (CAC) is around $606 per customer. Additionally, churn costs U.S. businesses $168 billion each year. But the average cost to simply retain a customer is only around $200. And your top 10% most loyal customers will spend twice as much as other customers.
Failing to follow the rules and regulations required of call centers can have serious consequences for your business. Non-compliance puts you at risk of:
❌ Costly lawsuits and fines.
❌ Negative publicity.
❌ Loss of customers.
❌ Halted operations.
Save hours, days, or even weeks of painstaking data gathering, filtering, and analyzing. Just “Ask Loris”! See how it works here.
