Loris CQA uses proven AI and machine learning capabilities to change the QA process from manual and irrelevant to automated and actionable.
By analyzing 100% of customer conversations across voice and digital channels, Loris identifies the interactions that had the greatest impact on customer experience – without the need to pour over transcripts or recordings.
This significantly reduces the time and effort in your quality control process, giving QA managers and team leaves more time for agent mentoring and meaningful coaching.
“I was asked about our ChatGPT strategy… but I don’t know a GPT from a GPS!”
Learn how to tell the helpful from the hype with our AI Primer for Customer Experience Leaders.