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Loris CQA with Voice Pro replaying customer interaction

Improve CX & agent performance with Automated QA
Loris Conversational Quality Assurance (CQA)

Loris CQA helps you:

  • Lower the cost of QA, by enabling analysts to perform more, higher quality assessments in less time
  • Increase consistency and value of QA, using AI to highlight the best customer conversations for review
  • Gain insight into performance at the agent, team, and organizational level
  • Create better phone, chat and email customer service agents in less time by shortening review cycles
With Loris CQA you can remove the most time-consuming parts of QA.

Loris CQA uses proven AI and machine learning capabilities to change the QA process from manual and irrelevant to automated and actionable. 

By analyzing 100% of customer conversations across voice and digital channels, Loris identifies the interactions that had the greatest impact on customer experience – without the need to pour over transcripts or recordings. 

This significantly reduces the time and effort in your quality control process, giving QA managers and team leaves more time for agent mentoring and meaningful coaching.

AI that powers your people

Give agents higher confidence as they handle more interactions and improve quality.
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“I was asked about our ChatGPT strategy… but I don’t know a GPT from a GPS!” 

Learn how to tell the helpful from the hype with our AI Primer for Customer Experience Leaders.