Customer Service Team Of (a Very Near) Future

2023 has been a tough economic year for most, so welcome, budget pressure! ChatGPT is out (you’ve heard about it, right?). Customer expectations from CX also keep getting higher – let quality slide and you are opening the door for your competitor.

So, where is this all going? What will a customer service org look like in the near future?

“I was asked about our ChatGPT strategy… but I don’t know a GPT from a GPS!” 

Learn how to tell the helpful from the hype with our AI Primer for Customer Experience Leaders.