Everything you’re getting wrong about using (and providing) chatbots
![Drawing of robot in a suit](https://loris.ai/wp-content/uploads/2023/10/chatbot-8147907_1280-1024x574.jpg)
![Drawing of robot in a suit](https://loris.ai/wp-content/uploads/2023/10/chatbot-8147907_1280-1024x574.jpg)
Both companies and customers often have misconceptions about the capabilities and limitations of chatbots. In this blog, we will explore the top six aspects that companies – and their customers – get wrong about using chatbots for customer service.