Our Head of AI puts Klarna’s chatbot to the test
The recent news about Klarna’s new AI assistant powered by OpenAI made some waves in the customer support and AI circles, and even beyond.
Klarna made big claims about the the impact of this conversational AI:
“The AI assistant has had 2.3 million conversations, two-thirds of Klarna’s customer service chats
It is doing the equivalent work of 700 full-time agents
