Our Head of AI puts Klarna’s chatbot to the test

DALL·E 2024-03-05 - A futuristic scene depicting an AI, represented by a sleek, metallic robot with glowing blue eyes, sitting at a chess table across from a focused huma

The recent news about Klarna’s new AI assistant powered by OpenAI made some waves in the customer support and AI circles, and even beyond.
Klarna made big claims about the the impact of this conversational AI:
“The AI assistant has had 2.3 million conversations, two-thirds of Klarna’s customer service chats
It is doing the equivalent work of 700 full-time agents

Heading to CCW Las Vegas June 4th to 6th? 

Stop by booth #1201 to connect with the Loris team or reserve your time in advance before schedules fill up!