How To Build A Powerful Customer Service Scorecard: A Step-by-Step Guide With Template

An excellent customer service scorecard is the backbone of any customer service quality assurance (QA) program.
Setting up a scorecard that results in tangible business improvements is difficult. You need to know which criteria impact customer satisfaction the most. And this only comes with experience.
At Loris, we work with leading customer-centric brands, helping them to implement customer service scorecards and quality assurance processes.

Heading to CCW Las Vegas June 4th to 6th? 

Stop by booth #1201 to connect with the Loris team or reserve your time in advance before schedules fill up!