Ensuring Excellence: A Customer Service Audit Checklist
![Audit Checklist for Customer Service](https://loris.ai/wp-content/uploads/2024/05/Loris_Audit-Checklist-for-Customer-Service-1024x882.png)
![Audit Checklist for Customer Service](https://loris.ai/wp-content/uploads/2024/05/Loris_Audit-Checklist-for-Customer-Service-1024x882.png)
Regular customer service audits are crucial to delivering the best customer experience (CX). Around 80% of customers say that the experience a company provides is just as important as its products or services.
Even if you provide excellent customer service, there is always room for improvement. Audits help you understand which areas of your customer service (CS) you could be better at.