How To Improve Your Customer Experience With Conversation Intelligence

conversation intelligence

Your customer experience (CX) interactions are vital to your business. How will you know how your company is performing without them?
However, if you’re dealing with hundreds (or even thousands) of customer interactions every day across multiple channels, it can become impossible to keep track of them.
This makes it tough to extract insights from your engagements and use them to improve your CX.

AI Explainers: Using AI for Customer Sentiment

Wondering how AI can make it easier to understand your customers? Hear from our Lead Machine Learning Scientist on our approach to Customer Sentiment and why tools like ChatGPT fall short.