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Author: Maggie Faust

12 Benefits of Live Customer Service Chat Program

In an on-demand world, no one wants to wait. That includes your customers. It’s why live chat is integral to a customer-centric support program for any business

Agents Are Key: Top Trends from CCW Digital

For over 20 years, CCW Digital — the global online community and research hub — has brought together the customer contact community for a

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Could ChatGPT replace human support?  Watch our recent panel event for a discussion on the tool’s potential impact on customer experience.