Bill’s Michelle Baur joins Christina Drum in in a discussion about the future of AI and its impact on CX. Listen to the discussion as they talk about:
- Michelle’s Personal CX experience
- The Biggest Challenge CX Teams face today
- What AI looks like for them today and what to expect in the future
- AI empowering the roles of humans in CX
- The skills most critical for an AI partnered future
- And More!
Watch the video above for the entire conversation.