Featured article

CXPerts Featuring Michelle Baur

Bill’s Michelle Baur joins Christina Drum in in a discussion about the future of AI and its impact on CX. Listen to the discussion as they talk about:

  • Michelle’s Personal CX experience
  • The Biggest Challenge CX Teams face today
  • What AI looks like for them today and what to expect in the future
  • AI empowering the roles of humans in CX
  • The skills most critical for an AI partnered future
  • And More!

Watch the video above for the entire conversation.


Chatbots Aren’t Enough

Explore when and how to empower your agents.

Could ChatGPT replace human support?  Watch our recent panel event for a discussion on the tool’s potential impact on customer experience.