CXPerts Featuring Michelle Baur

Bill.com's Michelle Baur joins Christina Drum in in a discussion about the future of AI and its impact on CX. Listen to the discussion as they talk about: Michelle's Personal CX experience The Biggest Challenge CX Teams face today What AI looks like for them today and what to expect in the future AI empowering the roles of humans in CX The skills most critical for an AI partnered future And More!...

With visibility into every conversation and automated coaching moments, Loris has reduced time-to-value in agent success and changed the way customer teams will do quality assurance in the future....

Pre-COVID, SaaS companies in particular relied on Product-Led Growth approaches. Customer Support was typically seen as a cost center rather than an essential part of retaining customers. Now that customers are more selective with where they spend their money, investing in the quality of your Customer Support team makes all the difference. But how do you know what your team needs to succeed, and how do you find information on what your customers want?...