CXPerts Featuring Michelle Baur

Bill’s Michelle Baur joins Christina Drum in in a discussion about the future of AI and its impact on CX. Listen to the discussion as they talk about:

  • Michelle’s Personal CX experience
  • The Biggest Challenge CX Teams face today
  • What AI looks like for them today and what to expect in the future
  • AI empowering the roles of humans in CX
  • The skills most critical for an AI partnered future
  • And More!

Watch the video above for the entire conversation.

“I was asked about our ChatGPT strategy… but I don’t know a GPT from a GPS!” 

Learn how to tell the helpful from the hype with our AI Primer for Customer Experience Leaders.