
5 areas to avoid using AI agents in customer service
The pressure to deploy AI agents in customer service is intense. Some could blame Klarna for starting their frenzy when they announced they were replacing ⅔ of their customer service
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Boost productivity with
50% higher concurrency
Boost CSAT
scores by 20%
Create more consistent &
on-brand conversations
Get more ROI from
your CS platform
Reduce handle
time by 25%
Provide immediate impact
with one-click integration
Boost productivity with 50% higher concurrency
Boost CSAT scores by 20%
Create more consistent & on-brand conversations
Get more ROI from your CS platform
Reduce handle time by 25%
Provide immediate impact with one-click integration

The pressure to deploy AI agents in customer service is intense. Some could blame Klarna for starting their frenzy when they announced they were replacing ⅔ of their customer service

Look, AI is finally doing real work in customer support! The future is here! But if you’re expecting some kind of plug-and-play miracle, I have bad news: this is less

AI agents are everywhere in customer service, sales, and operations. But their ubiquity also begs the question: Are my AI agents doing a great job or frustrating customers at an