Loris also helps you get more out of QA. The automated and comprehensive nature of our platform provides insights and coaching tools from every conversation.
Ensure outsourced agents say the right thing, at the right time with guided workflows that help agents follow policy, and respond to customers in a timely, accurate, and empathetic way. Everytime.
Ensure you have the accurate visibility into how every agent handling your account is performing, and if they are achieving at the levels you demand.
Discover the top reasons customers are frustrated, understand the intent behind why they are reaching out, and retain visibility for everything that matters to customer success.
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Could ChatGPT replace human support? Watch our recent panel event for a discussion on the tool’s potential impact on customer experience.