The Call Center Analytics Platform Driving Better CX

Call center analytics that turn your customer service calls, chats, and emails into fuel for growth, better experiences, and smarter decisions.

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Loris Named Leading Provider in CMP Research Prism for Customer Analytics in Customer Contact and CX Technology
Loris AI models give you hundreds of predictions and data points in every customer interaction.

What we do

Loris uses a library of customer-service specific AI models to turn your customer conversations into intelligence about your products, agents, and customer experience. 

No surveys. No manual analysis.

Just fast, accurate answers to your customer experience questions.

How we're different

The Loris platform is proven on more than 500 million customer service interactions, delivering fast, accurate, and actionable insights from 100% of customer conversations. 

This gives you a more accurate call center analytics platform that’s ready in a few weeks – not months.

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Ask Loris helps you skip the analysis and get right to the answers you need

Why Loris

Rapid Deployment & ROI

Have a working Conversation AI Platform in weeks, not months. (Yes, really.)

Pre-trained AI Models

See results without long training cycles using our library of out-of-the-box models.

Instant Answers & Insights

Eliminate lengthy analysis, and just straight to the CX answers you need.

World-class Data Science Team

Let Loris update and maintain your AI platform. No need for ongoing maintence or retraining.

Some of Our Clients

Turning customer service conversations into usable insights.

Still have questions? Talk to our team

Feel like chatting? Schedule a meeting to hear how Loris AI delivers real-time insights from millions of conversations.

More the silent type? Download our AI whitepaper to learn more at your own pace.

Wish you knew more about AI?

Watch the replay of our crash course in AI for CX and contact center professionals. Understand different types of AI, how they work, and where to use them.