Meet Loris at CCW Las Vegas

AI Agents are everywhere. But before you launch them, how to you keep track of what they’re doing…?

Learn how with AI Agent Insights, our all new chatbot performance analytics capability we’ll be showing off at CCW Las Vegas.

What we do

Loris turns customer conversations into intelligence that drives action—fueling growth, improving experiences, and informing smarter decisions.
To help you improve the quality of your support experience while reducing your cost per contact.

Announcing AI Agent Insights!

Analyze the impact of your AI agents on your operations and customer experience, helping you:

Monitor your AI Agents for customer frustration and opportunities for improvement
Identify human agent conversations that can be easily deflected by your AI Agents
Optimize human and AI Agent workloads to control costs without sacrificing experience

Forecasting Your AI-to-Human Agent Ratio

Some conversations should absolutely be handled by AI Agents.

But others, will almost always need humans agents.

How do you understand and plan for that mix in a way that controls cost without sacrificing experience?

Learn how in our latest playbook.

How Loris is different

Loris uses a library of proprietary AI models, proven on more than 500 million customer service interactions, to deliver fast, accurate, and actionable insights from all your customer conversations. This gives you a more accurate customer analytics platform that’s already trained for your customer experience use case.