With everyone in the Conversational Intelligence and Customer Service QA space saying the same thing – how do you know what works best for your business?
The following table provides a comparison of Evaluagent and Loris, to help you decide which approach works best for you and your team.
Evaluagent | Loris | |
|---|---|---|
Voice, chat, and email coverage | ||
Help desk integrations | 10 | 14+ |
Conversation analysis & reporting | Basic | Advanced |
Conversation summarization | ||
Conversational Quality score for predictive customer satisfaction | ||
Customer sentiment graph for every conversation | ||
Automated QA assessment selection and assignment | Basic | Advanced |
Customizable QA scorecards | ||
Automated QA scoring | ||
Calibrations, dispute management & coaching | Lacks dispute management | |
Pre-trained AI models | ||
Customer-derived AI models | ||
Fast implementation |
The above assessment is the opinion of Loris based on publicly available information at the time of publishing.
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Schedule time with a Loris product expert to see how we’re making QA smarter, faster, and just a whole lot easier with AI.
