Loris vs Evaluagent

With everyone in the Conversational Intelligence and Customer Service QA space saying the same thing – how do you know what works best for your business?
The following table provides a comparison of Evaluagent and Loris, to help you decide which approach works best for you and your team.

Evaluagent
Loris
Voice, chat, and email coverage
Help desk integrations
10
14+
Conversation analysis & reporting
Basic
Advanced
Conversation summarization
Conversational Quality score for predictive customer satisfaction
Customer sentiment graph for every conversation
Automated QA assessment selection and assignment
Basic
Advanced
Customizable QA scorecards
Automated QA scoring
Calibrations, dispute management & coaching
Lacks dispute management
Pre-trained AI models
Customer-derived AI models
Fast implementation

The above assessment is the opinion of Loris based on publicly available information at the time of publishing. 

While similar on the surface, Loris gives you deeper insights with less work to get you there

With Loris you can:
  • Have the QA platform surface the most recent and relevant conversations based on the criteria you specify and built-in AI intelligence
  • Uncover important conversations based on more than just simple logic, such as whether a conversation was unresolved or a drop in customer sentiment
  • Get the full picture, not only with high-level dashboards like Evaluagent, but also deeper insights around analyst performance and automated scoring accuracy
  • Manage QA analyst calibration, agent scorecard disputes, and coaching easily and all in one platform

Ready to get more out of QA with less effort? Let’s talk.

Schedule time with a Loris product expert to see how we’re making QA smarter, faster, and just a whole lot easier with AI.

The difference between AI success and failure is a clear plan. Learn what you need to know in the AI Buyer’s Guide for Customer Experience Leaders.