Trying to understand whether Loris or Lang fit your customer experience insight needs?
The following table provides a comparison of Lang and Loris, to help you decide which approach works best for you and your team.
Lang | Loris | |
|---|---|---|
AI-powered customer analytics and insights | ||
Customer sentiment analysis | ||
Customer intent/contact reasons tagging | ||
CX reporting and investigation tools | ||
Voice of the Customer (VoC) insight | ||
Help desk integrations & automation triggers | ||
Omnichannel Quality Assurance coverage | ||
Single platform for agent performance & coaching | ||
Automated scoring of 100% of conversations | ||
Interaction summarization & resolution indicator | ||
Real-time agent guidance on digital channels |
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