Loris vs Lang.ai

Trying to understand whether Loris or Lang fit your customer experience insight needs? 
The following table provides a comparison of Lang and Loris, to help you decide which approach works best for you and your team.

Lang
Loris
AI-powered customer analytics and insights
Customer sentiment analysis
Customer intent/contact reasons tagging
CX reporting and investigation tools
Voice of the Customer (VoC) insight
Help desk integrations & automation triggers
Omnichannel Quality Assurance coverage
Single platform for agent performance & coaching
Automated scoring of 100% of conversations
Interaction summarization & resolution indicator
Real-time agent guidance on digital channels

If you want to improve your entire customer experience, Loris has you covered better than Lang.ai.

With Loris you can:
  • Identify points of friction in the customer journey by measuring conversational quality at the agent, team, and organization level
  • Be the expert on what customers need and enact the necessary steps to improve their experience
  • Analyze and improve customer service performance clearly and easily
  • Give your agents the targeted feedback and guidance they need no matter where they are

Ready to get more out of QA with less effort? Let’s talk.

Schedule time with a Loris product expert to see how we’re making QA smarter, faster, and just a whole lot easier with AI.

Want Voice of the Customer insights without the annoying surveys?

See how Loris is putting the easy in VOC with our latest release. 
Read all about it and take a product tour here.

Heading to CCW Las Vegas June 4th to 6th? 

Stop by booth #1201 to connect with the Loris team or reserve your time in advance before schedules fill up!