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Using a slow, manual call center Quality Assurance approach and looking for ways AI can make that process faster, easier, and higher value? You need Quality Intelligence – powered by Loris AI.
Loris turns those tedious QA assessments into critical pieces of data to inform every aspect of your customer service operations.
Hear from Mark McKercher, Jon Helin, VP of Global Support at Sovos, about how AI is changing the way we look at QA.
Click below to watch the entire webinar on the evolution from Quality Assurance to Quality Intelligence, with both Mark and CX Expert Paula Kennedy-Garcia.
Have a working QA Platform in weeks, not months. (Yes, really.)
See results without long training cycles using our library of AI models.
Loris updates and maintains your AI. No need for ongoing maintenance or retraining.
Eliminate lengthy analysis, and just straight to the QA answers you need.
Turning customer service conversations into usable insights.
Looking to spend less time checking the QA box and more time providing valuable performance feedback? Schedule a chat with the Loris team to hear how our customers are using Loris QA to make better decisions every day.