Call Center Quality Assurance Made Valuable

Turn your low-value, time-consuming Quality Assurance process into an engine for immediate, actionable quality insights.

Loris turns every customer conversation into actionable data points and predictions.

What we do

Loris unlocks the quality intelligence hiding in your customer service conversations, telling you not only how human and virtual agents did but also why customers are contacting you and how they feel about your experience.

How we're different

With Loris, you get:

  • Library of proprietary AI models proven on 500+ million customer service interactions
  • Fast, accurate, and actionable insights from 100% of customer conversations
  • A complete, easy-to use QA and Customer Insight platform
Loris tells you where agents need coaching based on objective data.

Trying to tell AI hype from AI reality? We’ve got your guide.

Inside you’ll see the rationale behind how we built our AI platform, the role each AI model plays in understanding your customers, and the philosophy that guides the design and data science decisions we make, everyday.

Why Loris

Rapid Deployment & ROI

Have a working QA Platform in weeks, not months. (Yes, really.)

Pre-trained AI Models

See results without long training cycles using our library of AI models.

World-class Data Science Team

Loris updates and maintains your AI. No need for ongoing maintenance or retraining.

Instant Answers & Insights

Eliminate lengthy analysis, and just straight to the QA answers you need.

Some of Our Clients

Turning customer service conversations into usable insights.

Still have questions?
Talk to our team

Feel like chatting? Schedule a meeting to hear how Loris AI delivers real-time insights from millions of conversations.

More the silent type? Download our AI whitepaper to learn more at your own pace.