Customer Interaction Analytics Driving Better CX

Turn your customer service calls, chats, and emails into fuel for better business decisions.

voc analytics customer analytics
Loris Named Leading Provider in CMP Research Prism for Customer Analytics in Customer Contact and CX Technology
ask loris
Ask Loris helps you skip the analysis and get right to the answers you need

What we do

Loris is a conversation intelligence platform designed specifically to understand customer service conversations. This means you get fast, accurate, and usable customer interaction analytics across every channel and conversation.

How we're different

Loris uses a library of proprietary AI models, proven on more than 500 million customer service interactions, to deliver fast, accurate, and actionable insights from 100% of customer conversations. This gives you a more accurate VOC analytics platform that’s ready in a few weeks – not months.

Conversation View - Sentiment Gif
Loris AI models give you hundreds of predictions and data points in every customer interaction.

Why Loris

Rapid Deployment & ROI

Have a working AI Platform in weeks, not months.
(Yes, really.)

Pre-trained AI Models

See results without long training cycles using our library of out-of-the-box models.

Instant Answers & Insights

Eliminate lengthy analysis, and just straight to the CX answers you need.

World-class Data Science Team

Let Loris update and maintain your AI platform. No need for ongoing maintence or retraining.

Some of Our Clients

Turning customer service conversations into usable insights.

Get in Touch

Looking to spend less time on data analysis and more more time taking action? Schedule a chat with the Loris team to hear how our customers are using our Conversation Analytics to make better decisions every day.

Loris Team looks at Whiteboard