VOC Analytics

Don’t just understand what happened. Uncover why and predict issues and opportunities impacting your business. Fast.

voc analytics customer analytics
Loris Named Leading Provider in CMP Research Prism for Customer Analytics
Ask Loris
Ask Loris helps you skip the analysis and get right to the answers you need

What we do

Loris gives you an easy way to uncover and understand Voice of the Customer (VOC) trends – from why customers are contacting you to the root cause behind issues.

Turn your customer conversations into insights on everything from potential compliance violations to competitive risks to opportunities for preventing churn.

How we're different

Loris uses a library of proprietary AI models, proven on more than 500 million customer service interactions, to deliver fast, accurate, and actionable insights from 100% of customer conversations. This gives you a more accurate VOC analytics platform that’s ready in a few weeks – not months.

Conversation View - Sentiment Gif
Loris AI models give you hundreds of predictions and data points in every customer interaction.

Why Loris

Rapid Deployment & ROI

Get customer insights in weeks, not months.
(Yes, really.)

Pre-trained AI Models

Skip long training cycles and use AI models proven on 500M interactions.

Instant Answers & Insights

Eliminate lengthy analysis, getting instant answers to your VOC questions.

Hidden Risks & Opportunities

Identify everything from compliance issues to potential customer churn.

Some of Our Clients

Turning customer service conversations into usable insights.

Still have questions?
Talk to our team

Loris AI delivers real-time insights from millions of conversations. Schedule a call with our team to talk through your VOC analytics use case or download our whitepaper to learn more.