Freshly delivers millions of meals and deals with hundreds of thousands of support questions every week. With a significant number of these requests coming through chat, it was imperative that they elevate this experience to ensure customers have a positive experience every time they reach out to Freshly’s chat support team. To do this Freshly looked to impact key performance metrics including:
- – First Response Time
- – Average Handle Time
- – CSAT
- – Concurrency
To learn how Loris helped Freshly make a significant impact on each metric, please read the full study here.
Here’s what Ben, CX Leader at Freshly, had to say about Loris: