Three weeks ago, I found myself at a happy hour with a close colleague discussing a very post-pandemic issue: dealing with customer service at Airbnb.

Are your customers happy with their experiences to the point where they’ll choose you over your competitors? Customer satisfaction metrics like CSAT may have you

To say that cryptocurrency has entered the mainstream should not be a shocking statement to anyone. Over the past nine months, Bitcoin, Ethereum, and many

As a decade, the 1930s could be considered a disaster. Between the Great Depression and the war in Europe, the decade was marked by difficulty

The old adage of “the customer is always right” may not always hold true, but what does is the absolute need for customer empathy. The

Digital transformation is real. The relationship between companies and customers has changed more over the last year than arguably the 100 years that preceded it.

Freshly delivers millions of meals and deals with hundreds of thousands of support questions every week. With a significant number of these requests coming through

We spend a lot of time talking with Customer Experience (CX) leaders about the challenges they face. Everything from scaling their teams to transitioning to

Last week, our CEO and Head of Product — Etie Hertz and Tadzio Smith — had the opportunity to participate in a Zendesk Startup Central event where

2020 has been a trying year. Everyone is worn out and patience is running thin. With e-commerce experts projecting a ‘Shippageddon’ over the holiday season,