The old adage of “the customer is always right” may not always hold true, but what does is the absolute need for customer empathy. The
As a decade, the 1930s could be considered a disaster. Between the Great Depression and the war in Europe, the decade was marked by difficulty
Digital transformation is real. The relationship between companies and customers has changed more over the last year than arguably the 100 years that preceded it.
Freshly delivers millions of meals and deals with hundreds of thousands of support questions every week. With a significant number of these requests coming through
We spend a lot of time talking with Customer Experience (CX) leaders about the challenges they face. Everything from scaling their teams to transitioning to
Last week, our CEO and Head of Product — Etie Hertz and Tadzio Smith — had the opportunity to participate in a Zendesk Startup Central event where
2020 has been a trying year. Everyone is worn out and patience is running thin. With e-commerce experts projecting a ‘Shippageddon’ over the holiday season,