Beyond CSAT Surveys: How Bill.com is Improving Customer Conversations
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Learn how Bill.com is improving customer conversations with real-time sentiment analysis & agent guidance.
Automated vs Assisted AI in CX: How to Scale the Human Touch
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Are you ready to evolve from AI automated to AI assisted? For the emerging era of agent-led, bot-enhanced, omnichannel customer experiences?
Five Things to Consider When Building Workflows that Improve Digital Customer Service
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When customers reach out for support, it’s safe to say they’re looking for one outcome: a fast, simple resolution. And, assuming the business in question wants to maintain the customer…
Chatbots Aren’t Enough: When and How to Empower Your Agents
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Chatbots may be cost-effective up front, but what’s the ultimate cost of customer frustration when they’re unable to resolve an issue with a bot?
Why Do Bad Customer Conversations Happen?
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Nowadays, customers expect top-tier customer service. High-quality customer experiences are table stakes today for brands of all stripes. But that doesn’t make delivering them easy.
A Good Conversation on Bad Conversations in Customer Care
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Listen in on a (good) conversation with industry experts to better identify tough customer conversations, take action in real time, and gain insights to avoid in the future.