Beyond CSAT Surveys: How Bill.com is Improving Customer Conversations
Learn how Bill.com is improving customer conversations with real-time sentiment analysis & agent guidance.
Automated vs Assisted AI in CX: How to Scale the Human Touch
Are you ready to evolve from AI automated to AI assisted? For the emerging era of agent-led, bot-enhanced, omnichannel customer experiences?
Five Things to Consider When Building Workflows that Improve Digital Customer Service
When customers reach out for support, it’s safe to say they’re looking for one outcome: a fast, simple resolution. And, assuming the business in question wants to maintain the customer…
Chatbots Aren’t Enough: When and How to Empower Your Agents
Chatbots may be cost-effective up front, but what’s the ultimate cost of customer frustration when they’re unable to resolve an issue with a bot?
Why Do Bad Customer Conversations Happen?
Nowadays, customers expect top-tier customer service. High-quality customer experiences are table stakes today for brands of all stripes. But that doesn’t make delivering them easy.
A Good Conversation on Bad Conversations in Customer Care
Listen in on a (good) conversation with industry experts to better identify tough customer conversations, take action in real time, and gain insights to avoid in the future.
