Log in

Get a demo

Log in

Get a demo
Get a demo

AI & Customer Experience Resources

The latest news, content, and perspectives on AI for customer experience, contact center, and customer analytics leaders.

Webinars

Loris & Harvard Business School Webinar: Humans and AI Are Better Together

Can AI really replace humans in the workplace? Join Harvard Business school professor Jackie Lane along with Loris' Head of AI Eugene Mandel and Director of CX Christina Drum to answer the most pressing questions about AI. In the current stage of AI, what is true and what is fiction? Will AI be a supplement to people, or replacement to them? How humans must evolve, as technology becomes more complicated?...
Access the Webinar
Resources Filter
Whitepapers/Playbooks

Whitepaper: AI Analytics is the Key to Modern Quality in Customer Support

As customer experience leaders move beyond AI pilot programs into scaled AI agent deployments, they're asking: What share of conversations should be handled by AI, and which should stay with human agents?...
Read more >
Blog Posts

You Don’t Have a Quality Problem. You Have a Data Problem.

If you're leading a customer support team in 2025, your reality probably looks something like this: You’re being told to innovate using AI. And being asked why AI Agents can’t do half your team's work. But you’re also running an operation that’s ...
Read Article >
Blog Posts

How do I use AI to Reduce Customer Churn?

Customer churn is one of the most expensive problems in customer experience. And it’s well known that acquiring new customers costs significantly more than keeping the ones you already have. So how do you keep customers as your customers? You could ...
Read Article >
Whitepapers/Playbooks

Playbook: Forecasting Your AI-Agent-to-Human Agent Ratio in Customer Service

As customer experience leaders move beyond AI pilot programs into scaled AI agent deployments, they're asking: What share of conversations should be handled by AI, and which should stay with human agents?...
Read more >
Blog Posts

Measuring AI Agent Performance: What Metrics Actually Matter

Imagine this: A leading ecommerce brand launches AI agents in its call center, expecting round-the-clock efficiency and instant answers. A few weeks later, the operations team sits down to review performance—but they’re still using the same old QA scorecards built for human reps. The outcome?...
Read Article >
Webinars

DS Without The BS: Session 1: AI Foundations for CX Professionals

Join the first session in this Loris-exclusive series with Lead Machine Learning Scientist Seth Levine, where he breaks down the core AI techniques used in customer service applications today...
Watch the Webinar >
Load more
AI Products
Compare
Newsletter
Subscribe for the latest news and updates.
Sign up here
Loris logo
Envelope Twitter Linkedin-in
PLAYBOOK

Forecasting Your AI-to-Human Agent Ratio

AI agents are here. So how do you put them to work on the right use cases that won’t hurt your customer experience? Get a clear strategy on where to route issues based on conversation data, not trial and error.

GET YOUR COPY